Shipping Policy

We aim for a smooth and stress-free delivery experience for pet owners.

Order Processing

• All orders are processed within 1–3 business days.

• During busy seasons or special promotions, processing may take slightly longer, but we always work to minimize delays.

• You will receive an email confirmation with tracking once your order begins shipment.

Delivery Timeframes

• Standard U.S. shipping: 4–9 business days after dispatch.

• Remote or rural destinations may require additional time.

• Weather conditions and carrier delays may affect delivery speed.

Shipping Costs

• The shipping fee is automatically calculated at checkout based on destination and weight.

• Free shipping may be offered during special promotions.

Tracking & Updates

• Once your order ships, tracking becomes active within 24–48 hours.

• If tracking does not update or shows abnormalities, you may contact us for assistance.

Address Accuracy

• Customers are responsible for inputting accurate shipping details.

• Orders shipped to an incorrect address cannot be refunded if the package is lost due to customer error.